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Accessibility statement for IWS Online

This accessibility statement applies to the IWS Online service at and refers to the customer facing elements of this service.

This website is run by the Environment Agency. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen or losing functionality
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • some tables are not coded in a way to support accurate interpretation by screen readers

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact:

We'll consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems or think we’re not meeting accessibility requirements, please contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Services (EASS).

Contacting us in person

It is possible to visit our offices in person. Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us to arrange a visit.

Technical information about this website's accessibility

The Environment Agency is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below.

Non-accessible content

The content listed below is non-accessible for the following reason.

Non-compliance with the accessibility regulations

  • some pages when zoomed into 400% display content (to simulate a mobile device) incorrectly and causes the screen to scroll in multiple axes. This means that some users with visual impairments are unable to resize text to read comfortably. This fails WCAG 2.1 success criterion 1.4.10 (Reflow).

Disproportionate burden

There are currently no issues that would be deemed disproportionate burden to rectify but we will update this section should this change.

Content that’s not within scope of the accessibility regulations

All currently identified accessibility issues currently fall within scope, but we will update this section should this change.

What we're doing to improve accessibility

We will review what known issues we can fix during 2023/24, and we will update this page when issues are fixed.

Preparation of this accessibility assessment

This website was last tested on 25/03/2022. The test was carried out by Civica.

The sample of pages tested was chosen based on usage as well as complexity. We wanted to include a range of pages that encompassed most of the user journeys and actions that would most frequently be taken by users, as well as ensuring that all components present throughout the service would be audited at least once in one page.

This allowed us to ensure that any accessibility issues present in individual components would be identified and hence the fix could be applied to all components across the service.

This statement was prepared on 20/09/2021. It was last reviewed on 20/12/2022.